Cancellation Policy

Last updated: 13 October 2026

1. Ready-stock orders

You can cancel your order free of charge before it is dispatched. The full amount is refunded to your original payment method within 5–7 business days.
Once an order has been dispatched it cannot be cancelled. You can return it under our Refund and Return Policy.

2. Custom and logo-branded orders

Custom orders can be cancelled free of charge until you approve the design mockup. After the mockup is approved and production starts, the order cannot be cancelled.

3. Bulk and corporate orders

Cancellation terms for bulk and corporate orders are as stated in your quotation or purchase order. Once production has started, the advance payment is non-refundable.

4. How to cancel

Email play@gliderzpickleball.com or WhatsApp +91 83290 78521 with your order number. We will confirm the cancellation by email.

5. Cancellation by Gliderz

We may cancel an order if the product is out of stock, the delivery address is not serviceable, or there is a pricing error. In that case you receive a full refund.